Technology

Racmo invests a significant amount in research and development to provide the best technical means for guaranteeing high quality results. Proprietary software created by our IT professionals in combination with dynamic management support meet the changing needs of ideal client service and successful collections. Some of our innovations include: 

  • Judicial Management Program adapted to each client.
  • Attorney Management Program including Infolex and Lexnet.
  • Document Management Program to process records.
  • In addition, we develop a specific exchange interface for each customer.

Using the VOCALCOM Hermes CRM (Customer Relationship Management) System allows and facilitates:

  • Proactive relationships with our clients.
  • Customer support utilizing different modes of technology including voice, live chat and email.
  • Synchronization with other CRMs and databases.
  • Management reporting on demand.

We adapt to each of the campaigns and their peculiarities - for this we have different contact methods, according to the requirements of each customer. VOCALCOM Hermes offers us a set of features designed to increase your productivity, while preserving the quality of the contacts.